Privacy Policy

Who We Are

Action Restoration is a licensed and insured property restoration contractor based in Simi Valley, California. This policy explains how we handle information collected through this website and through requests for our restoration services.

This page is maintained by Action Restoration to answer common privacy questions about this website. It is not a certification or an independent audit.

Information We Collect

We collect only what we need to respond to a service request and operate this site.

• Contact details you submit: name, phone number, email address, and property address.
• Service details you submit: type of damage, a description of the situation, and any notes about insurance.
• Basic technical data your browser sends automatically, such as IP address, device type, and pages viewed.

How We Use Your Information

• To call or email you back about your service request, including emergency dispatch.
• To prepare inspection notes, photo documentation, scopes of work, and restoration documentation for the work performed.
• To coordinate with your insurance carrier or adjuster on the scope of the restoration work, and to bill for services when you authorize it.
• To keep records required for licensing, warranty, safety, insurance, and accounting purposes.
• To improve the content and performance of this website.

How We Share Information

We do not sell your personal information. We share it only when it is needed to deliver the service you requested or when the law requires it.

• Our technicians, project managers, and subcontractors working on your property.
• Your insurance carrier, adjuster, or property manager when you ask us to coordinate or bill directly.
• Service providers who help us run our business, such as hosting, email, phone, and scheduling tools.
• Government or legal authorities when required by law or to protect health and safety.

Text Messages and Calls

When you give us your phone number, you agree that we may call or text you about your service request. Message and data rates may apply. You can ask us to stop contacting you at any time by replying STOP to a text or telling us by phone or email.

Cookies and Analytics

This site may use cookies and similar technologies to keep the site working correctly and to understand how visitors use our pages. You can block or delete cookies in your browser settings, though some parts of the site may not work as expected afterward.

Data Retention

We keep service request records, project documentation, and billing records for as long as we need them to complete the work, honor warranties, support insurance claims, and meet our legal, tax, and licensing obligations. When we no longer need the information, we delete it or remove details that identify you.

Security

We use reasonable administrative and technical safeguards to protect the information we hold, including limiting access to team members who need it. No website or business can guarantee absolute security, so please do not send sensitive information such as full policy documents or payment card numbers through the website form.

Your Choices and California Privacy Rights

You can ask us to confirm what personal information we hold about you, correct it, or delete it. California residents may have additional rights under the California Consumer Privacy Act, including the right to know and the right to request deletion, and the right not to be discriminated against for exercising those rights.

To make a request, email info@actionrestoration.net or call 805-857-9491. We may need to verify your identity before we act on the request.

Children

This website is intended for adults arranging property services. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this policy as our services or legal obligations change. The date at the top of this page shows when it was last revised. Continued use of this website after an update means you accept the revised policy.